Tho't you might like to hear a good story,
I purchased a new 2005 Monaco motorhome on a Ford chassis in June of 2005. When I rotated the tires I found one wheel (metal rim) was not the same size as the others. I contacted the dealership where I purchased the motorhome and was told to contact Ford as they warranty the chassis.
When I contacted Ford customer service and explained the situation their rep first told me I should not rotate the tires. Then she hedged a little and said it's OK to rotate the front tires but not the back tires. When I pressed her for an explanation as to why there was one different size wheel on the back she said they sometimes do that. She would not say why.
I then called the Ford motorhome assistance department and explained what I found on the motorhome when I rotated the tires. She wanted to know why I had rotated them. I told her I saw a little uneven wear on the front tires. She said I should have the wheels aligned. When I told her I was more concerned about the odd sized wheel she said I would have to take the motorhome to an authorized Ford service center.
Local Ford service centers cannot handle motorhomes so I drove it to one that can, about 80 miles away, and left it for them to inspect. They reported back to me that, yes, I have a wrong size wheel but Ford would not cover the repair under their warranty. I would have to take it back to the dealership where it was purchased.
Now Monaco is working on my behalf to correct the problem. The Monaco dealership said they had not changed the wheels at their location and Monaco corporate technical service said they do not change the wheels on chassis received from Ford. The wheels all have the Ford logo and specifications stamped on them and the data on the odd sized wheel clearly shows it is the wrong (under-rated) size for the vehicle. This implies that Ford originated the problem. But don't bother them.
I believe Ford Motor Company deserves the bad shape they are in. On the other hand, I think Monaco needs to be recognized for their good customer assistance.
Thank y'all for letting me get this off my chest.
I purchased a new 2005 Monaco motorhome on a Ford chassis in June of 2005. When I rotated the tires I found one wheel (metal rim) was not the same size as the others. I contacted the dealership where I purchased the motorhome and was told to contact Ford as they warranty the chassis.
When I contacted Ford customer service and explained the situation their rep first told me I should not rotate the tires. Then she hedged a little and said it's OK to rotate the front tires but not the back tires. When I pressed her for an explanation as to why there was one different size wheel on the back she said they sometimes do that. She would not say why.
I then called the Ford motorhome assistance department and explained what I found on the motorhome when I rotated the tires. She wanted to know why I had rotated them. I told her I saw a little uneven wear on the front tires. She said I should have the wheels aligned. When I told her I was more concerned about the odd sized wheel she said I would have to take the motorhome to an authorized Ford service center.
Local Ford service centers cannot handle motorhomes so I drove it to one that can, about 80 miles away, and left it for them to inspect. They reported back to me that, yes, I have a wrong size wheel but Ford would not cover the repair under their warranty. I would have to take it back to the dealership where it was purchased.
Now Monaco is working on my behalf to correct the problem. The Monaco dealership said they had not changed the wheels at their location and Monaco corporate technical service said they do not change the wheels on chassis received from Ford. The wheels all have the Ford logo and specifications stamped on them and the data on the odd sized wheel clearly shows it is the wrong (under-rated) size for the vehicle. This implies that Ford originated the problem. But don't bother them.
I believe Ford Motor Company deserves the bad shape they are in. On the other hand, I think Monaco needs to be recognized for their good customer assistance.
Thank y'all for letting me get this off my chest.