A member vented after a simple Dunkin coffee stop turned into a slow kiosk order, a crowded pickup area, and a bad cup of coffee, then invited others to comment on similar changes such as self-checkout, forced apps, gas pump noise, and difficult websites. Many members shared similar frustrations with kiosks, QR code menus, app-only processes, automated pharmacy check-ins, self-checkout without discounts, and tip prompts for minimal or no service.
Other members said they like some of the...
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A member vented after a simple Dunkin coffee stop turned into a slow kiosk order, a crowded pickup area, and a bad cup of coffee, then invited others to comment on similar changes such as self-checkout, forced apps, gas pump noise, and difficult websites. Many members shared similar frustrations with kiosks, QR code menus, app-only processes, automated pharmacy check-ins, self-checkout without discounts, and tip prompts for minimal or no service.
Other members said they like some of the newer tools, especially self-checkout, restaurant apps, scan-and-go shopping, drive-thru pharmacy pickup, online ordering, and store pickup when those options save time or improve order accuracy. Several members suggested automation is driven by labor costs and staffing issues, while others felt it reduces service and shifts work onto customers. The discussion remained mixed, with no clear agreement beyond recognizing that customer service and retail transactions have changed significantly.