I hope the moderators allow a little latitude here. I posted in this thread the problems I had with a broken spring shackle in my 6 year old Sunnybrook. The resolution is at the end of the thread but I thought it was worth it's own thread to allow them some measure of positive feedback. Although this problem shouldn't have happened, Sunnybrook reimbursed me for the fix no questions asked. I am very impressed that they would stand behind a product that is 6 years old, especially when the fix requires a non-dealer type of fix, (mobile welder). Thanks.