"heyrv" - Are they legit?

[uchu]

What I find strange is why @scope is shown to have created his profile in June 2020, seen last in September 2020, yet posting in this thread, in March of this year?

And most of his 27 posts have been erased from record...

 

[Jackiemac]

What I find strange is why @scope is shown to have created his profile in June 2020, seen last in September 2020, yet posting in this thread, in March of this year?

And most of his 27 posts have been erased from record...

They are accumulated over all RV Life Forums so you can't see them all.

 

[Larry N.]

They are accumulated over all RV Life Forums so you can't see them all.

Which is a (IMHO) useless measure and extremely misleading. RV Life needs to change that.

 

[Emily23]

Pretty much what the title is asking. Anyone ever deal with heyrv for buying your used camper? Or hear anything positive or negative?

I’ve noticed this thread went dead with little to any knowledge of HeyRV online. I made an account here just to update and hopefully hear back from other stories. So I’m taking the leap and have been in communication with HeyRV, to sell my damaged RV that I just want gone. Although they go by “Family Car Buyers” when getting back to me. Like others have said they want to know the condition of the RV, photos, if you have title etc and photos of the title. They have been very communicative and friendly over the phone and text. I did have a loan on the RV and for awhile they went along with saying they’d help with payoff and asked if I had the registration for the RV, but then they changed to saying I will need the title in order to sell to them. Maybe because the loan was higher than the RV was worth. A month went by, I took out a personal loan to pay off the lien and received the title. I contacted them again and I took the offer of delivering the RV myself to the lot they told me about since it is only 20 minutes away. They have you wait until the offer is accepted and the dispatcher at the yard will call you to provide a Lot # for you to put the RV, turns out it is a CoPart Sublot.
So far I’ve felt okay in the process until I got the confirmation to drop off that it needs to be this location because they take larger vessels, and that they don’t do the paperwork here. They want me to leave the RV at this lot then drive to a different location 1hr 15min away to sign over the title and get paid for it. They never mentioned until now that paperwork and check couldn’t be provided at the drop off location. So of course now I’m a bit suspicious. Upon reading reviews of the the new address provided it is a CoPart location and has terrible reviews mostly on it being a tow yard where items go missing from the vehicles towed there. Not much I could find on just going there to just do paperwork. I think I will call that location tomorrow and if it seems legit and goes well, I will go through. Otherwise I’m dropping out. I’ll keep you all updated

 

[uchu]

They want me to leave the RV at this lot then drive to a different location 1hr 15min away to sign over the title and get paid for it.

This has more red flags than Tiananmen square. Don't walk way...RUN!

 

[Larry N.]

Thanks for the update- I'm with uchu- Run, don't walk, far away. I wouldn't pursue this any further. Red flags? Sounds like a bushel of red flags...

 

[Emily23]

Well… I sold my RV! Just not to HeyRV. I was fully planning on it even with the red flags, I really had nothing to lose with this camper and just wanted off my hands asap. Preparing to take it their sublot the next day, my brothers buddy was interested in the RV and ended up just buying it off of me then! Saved me the hassle of the dealership stress. From what I’ve learned of this is you’re really just selling to CoPart, taking it to CoParts lots and receiving a check that says CoPart. Why “HeyRV” “Family Car Buyers” does this is beyond my knowledge. They seem to just be a middle man.

 

[SamHeyRV]

Hi everyone. This is Sam again. I'm the owner of HeyRV. I replied to a post here a while back but didn't realize there was any more activity on this forum or else I would have replied sooner. I will reply to some of the above comments, but please please please if you ever are thinking of doing business with us and have a question, please contact our phone line, ask for Sam "the owner of the company" and tell them I told you to ask for me on the RV Forum website. I am a real person. I care deeply about my company and our reputation. I may not be available exactly when you call but I will do my best to get back to you as soon as I can.

 

[SamHeyRV]

Well… I sold my RV! Just not to HeyRV. I was fully planning on it even with the red flags, I really had nothing to lose with this camper and just wanted off my hands asap. Preparing to take it their sublot the next day, my brothers buddy was interested in the RV and ended up just buying it off of me then! Saved me the hassle of the dealership stress. From what I’ve learned of this is you’re really just selling to CoPart, taking it to CoParts lots and receiving a check that says CoPart. Why “HeyRV” “Family Car Buyers” does this is beyond my knowledge. They seem to just be a middle man.

Hello. This is Sam the owner of HeyRV. I'm glad you were able to sell the RV to an acquintance. We know we will not always be the best fit for everybody. But we're here to help if we can. But to answer your question, we are not a Copart middle man. We are a licensed dealer. Copart is a damaged vehicle Auction. Sometimes we sell our vehicles through Copart. Hope that helps.

 

[SamHeyRV]

I just checked the BBB (Better Business Bureau) web site. Nothing returned. They don't have this company listed .... That in itself is a dangerous red flag signal. I would personally not use this company for anything, unless I want to loose my shirt!

Hi. This is Sam. The owner of HeyRV. I definitely understand your concern. You can find our reviews on google, but you would have to go to google maps and search for heyrv. We are only listed under our headquarters in CA. Our google business listing, as of today, has a 4.5 star rating on about 78 reviews.

 

[SamHeyRV]

I disagree; this whole thread is questioning if this is a legit business or a scam. It seems very appropriate that I drop off my camper and in return receive a rubber check. I am still hoping that it is just a glitch but as of now I delivered the camper and signed over the title, deposited the check in my bank account on Friday and the amount today (Tuesday) is showing "pending chargeback item" and the amount deducted from my available balance.

Hi. This is Sam, the owner of HeyRV. I wish I had seen this post sooner so I could resolve it myself, and I'm honestly a bit I'm surprised to see this post, because on the rare occasions that there are issues with payment my staff is instructed to notify me personally. This is (obviously) a very serious matter and I want to make sure it was resolved and you received your funds.

For full transparency: when we pay with a standard company check, often times the check will have to be deposited at the teller and you will have to wait for the funds to clear.In most cases the funds will be in your account within 1 banking day. But depending on your bank the bank may not cash it at the teller. Also, fyi to anyone reading this, check cashing companies may or may not cash our checks (sometimes they call us to verify the check, and then they cash it, but sometimes they refuse to do that). Our checks are designed to be deposited in your account, not cashed at the teller. If you plan to do business with us AND also plan on cashing the check (vs depositing it), please let our agents know so we can make alternative arrangements. For example, we can issue a certified check (aka cashiers check), which can be cashed anywhere (since the funds are "certified"), but this typically slows down our pickup process by 2-3 days, so we ask that you be patient with us.

Regarding this post, I would very much appreciate it if you reply letting us know what happened. I assume you were paid in full because our entire staff is trained to understanding the importance and urgency of payment issues. This issue should have been escalated up the management chain.

If on the off chance there is still an issue, please call us on our main line and ask for Sam "the owner of the company", and tell them I told you to call me on the RV Forum website.

Thank you again for trusting us with your business and I'm sorry if there was an inconvenience along the way.

 

[Kirk]

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