SargeW
Senior Member
Site Team
RV LIFE Pro
- Joined
- Sep 17, 2002
- Posts
- 10,670
I just read an article that is almost unbelievable. I belong to many RV groups, mostly do the the sheer number of RV's I have owned. I just read a post on a Starcraft owners forum on Facebook (my current RV is a Starcraft) from a member that had a holding tank on his Travel Trailer fall out of the rig onto the ground. He posted a pic.
He thought this may be an issue, so he contacted Starcraft, and ultimately Jayco as they own Starcraft. He presented the issue expecting to have Jayco offer to make the problem right. Instead he received a series of emails from Jayco declining responsibility. The reason just astonished me. The poster provided the email response he received from Jayco.
“These units are not made to travel with water in the tanks and doing so, typically leads to damage.”
and
“(T)he tank was not emptied prior to transit, Jayco respectfully declines to financially participate in coverage for repair reimbursement.”
and
“Please know the decision comes directly from management.”
This is not right and downright dangerous. Thankfully no one was harmed - this time!
The following was my reply to the poster after reading the response.
Jayco's statement is the most ridiculous thing I ever heard! So what Jayco is saying is that NO ONE can EVER dry camp without hook ups, or do ANY dispersed camping in one of their RVs???? That needs to be a sign clearly displayed on every unit that Jayco sells, regardless of price point! Pasted on the outside next to the entry door of EVERY unit Jayco sells!
You are not allowed to carry a full fresh water tank to go to a no hook up camping site EVER?? I would contact several authorities with this statement. NHTSA-National Highway Traffic Safety Association, (as the number of Jayco units travelling the country with a potentially hazardous condition) could fall out and cause death or serious or injury to the motoring public. The Better Business Bureau, for lack of a potential warning of a hazardous condition, and RIVA Recreation Industry Vehicle Association. Scream loud and long! And even better if you can get some "Consumer Advocate" person to look at it.
He thought this may be an issue, so he contacted Starcraft, and ultimately Jayco as they own Starcraft. He presented the issue expecting to have Jayco offer to make the problem right. Instead he received a series of emails from Jayco declining responsibility. The reason just astonished me. The poster provided the email response he received from Jayco.
“These units are not made to travel with water in the tanks and doing so, typically leads to damage.”
and
“(T)he tank was not emptied prior to transit, Jayco respectfully declines to financially participate in coverage for repair reimbursement.”
and
“Please know the decision comes directly from management.”
This is not right and downright dangerous. Thankfully no one was harmed - this time!
The following was my reply to the poster after reading the response.
Jayco's statement is the most ridiculous thing I ever heard! So what Jayco is saying is that NO ONE can EVER dry camp without hook ups, or do ANY dispersed camping in one of their RVs???? That needs to be a sign clearly displayed on every unit that Jayco sells, regardless of price point! Pasted on the outside next to the entry door of EVERY unit Jayco sells!
You are not allowed to carry a full fresh water tank to go to a no hook up camping site EVER?? I would contact several authorities with this statement. NHTSA-National Highway Traffic Safety Association, (as the number of Jayco units travelling the country with a potentially hazardous condition) could fall out and cause death or serious or injury to the motoring public. The Better Business Bureau, for lack of a potential warning of a hazardous condition, and RIVA Recreation Industry Vehicle Association. Scream loud and long! And even better if you can get some "Consumer Advocate" person to look at it.
