missed Newegg.com restocking fee

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Pat

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Joined
Mar 17, 2005
Posts
1,234
Location
Payson AZ
Newegg waived their restocking fee, but:

I ordered something from Newegg.com that didn't serve the purpose.  I am returning everything in originally packed condition.  I have no complaint about paying the shipping fee to return, but the RMA clerk at Newegg told me they have a restocking fee.  I missed that entirely on their website and looked for it somewhat, since I don't use vendors who have restocking fees.  It is buried in one of the Q&A's in the FAQ section.  I don't think I saw it in the policies or terms and conditions either.  Probably missed it skimming.  Be forewarned. 

Otherwise, it's a great place to do business.  Very quick. 


--pat
 

Karl

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Mar 3, 2005
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Location
Elkhart Lake, WI for the summer. Work at Road Amer
Pat,

I can understand your frustration, but you just didn't dig deep enough. It's clearly spelled out in both the FAQ's and the Return Policy sections of their website. It also says that a restocking fee MAY be applied, and in your case it wasn't. :)  Newegg has a pretty good reputation, and I wouldn't hesitate buying there myself; in fact, I have on several occasions.
 

Pat

Well-known member
Joined
Mar 17, 2005
Posts
1,234
Location
Payson AZ
Karl:

Agreed, as noted.  Not sure how I missed it when previewing the vendor. 

--pat
 

Ned

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Feb 1, 2005
Posts
25,107
Location
USA
Restocking fees are to cover those returns when people don't include all the original contents or the item is damaged and can't be resold as new.  Generally, if you return an item in purchased condition with all the original contents intact, you most likely won't be charged.  Some stores will charge a restocking fee regardless, and those can be avoided.
 

Paul10-4

Member
Joined
Aug 29, 2005
Posts
6
Location
Oregon
I also recently purchased a product from them and returned it. When they charged the restocking fee I sent them
an email complaining (politely) about it and they waived the fee and sent me a 10% discount coupon on my next
purchase.
 

Pat

Well-known member
Joined
Mar 17, 2005
Posts
1,234
Location
Payson AZ
I was not charged the restocking fee, but I was charged shipping out and was not refunded return shipping.  I felt this completely fair, because they went to the expense to give me the opportunity to test the purchased item.

I also bought an external drive case for a SATA internal drive from them.  Works fine. 

I have found Newegg to be practically scrupulous in their effort to provide good service.  They were very fast issuing the refund for the returned item.

--pat
 

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