Dreamsend
Well-known member
- Joined
- Aug 16, 2016
- Posts
- 614
So here are the facts:
1. While plugged in and getting internet normally, the Internet connectivity suddenly stopped on July 10.
2. Device gets power. The reset button does not turn the left light to red, and then back to green. When depressed, light stays green
3. Called AT&T Advanced Tech Support which did a good job of running diagnostics and checking for cell/internet service in the area which was good.
4. AT&T decided it was the SIM card so they sent a new one.
5. Called AT&T today to activate new SIM, but I still don't have service. They say the card is activated. Had me call Connected Car, which then sends you to ZTE.
6. ZTE claims it is a hardware problem with the device and I should send it in for repair - cost is $59.00
Has anyone had a Mobley repaired by ZTE?
Is there another AT&T Hotspot device I should consider purchasing rather than repair the Mobley? Or should I just have the Mobley repaired?
Please refrain from discussing primary cell phone plans. I'm not interested in them. I just want to have AT&T hotspot capability such as that provided by the Mobley. I already have Verizon hotspot capability.
Thanks to all who can help.
Linda
1. While plugged in and getting internet normally, the Internet connectivity suddenly stopped on July 10.
2. Device gets power. The reset button does not turn the left light to red, and then back to green. When depressed, light stays green
3. Called AT&T Advanced Tech Support which did a good job of running diagnostics and checking for cell/internet service in the area which was good.
4. AT&T decided it was the SIM card so they sent a new one.
5. Called AT&T today to activate new SIM, but I still don't have service. They say the card is activated. Had me call Connected Car, which then sends you to ZTE.
6. ZTE claims it is a hardware problem with the device and I should send it in for repair - cost is $59.00
Has anyone had a Mobley repaired by ZTE?
Is there another AT&T Hotspot device I should consider purchasing rather than repair the Mobley? Or should I just have the Mobley repaired?
Please refrain from discussing primary cell phone plans. I'm not interested in them. I just want to have AT&T hotspot capability such as that provided by the Mobley. I already have Verizon hotspot capability.
Thanks to all who can help.
Linda