It sounds like you were having an issue with Monarch model and it sounds like the DEALER was not being responsive to your needs which is unfortunate. Having just returned from the Monaco Factory in Indiana I san say that Monaco is the only company I know of that manufactures their own chassis and house. They have several improvements over many other quality RV brands, including a custom chassis made to carry the weight where an RV has it (in the side and baggage compartments) and not in the center like a truck chassis (Freightliner). And they have a hung wall which allows for more insulation in the sidewalls (2.5" as opposed to 2") which makes for more comfort. Of course I sell Monaco's for a living but I also repeasent 3 other DP lines and in my opinion at the Knight Price point, it cant be beat.