"Monitored" RV Storage Facilities

JudyJB

Senior Member
Joined
Jul 6, 2010
Posts
3,490
Location
Currently living in Northeast Ohio.
Well, I closed on a detached condo a couple of months ago, moved in and am about 85% settled, but I wanted to share something important with all of you.

When I had emptied my motorhome during my move in mid-February, I had it winterized and stored it in a storage place I had used before during some long trips to the UK. It is mostly the typical one-story facility with 90% garage-like storage places most people use for furniture and such, but it also has about 15 other assorted RVs and utility trailers, plus one boat. It was the nearest place I could find that had space available.

When I called around to find places, this one assured me that they had cameras and that the facility was monitored. That sounded reassuring. However, two days ago I got a call from the manager informing me that my and three other vehicles had had their catalytic converters stolen over the weekend. A group of people apparently broke through the fence at the rear of the property. The lady manager apologized but said it was really not their fault. It turns out they DO have cameras and the facility IS monitored, but only during normal office hours. After 6 pm and before 10 am, and on weekends, since no one is in the office, there is no "monitoring" taking place.

So, I called around this afternoon to two other places, both owned by large chains, but this time I asked better questions--did they have cameras throughout the place, and was the facility monitoring 24/7 and by whom? The answers were the same--yes they had lots of cameras to monitor the facility. But, monitoring only takes place during M-F during regular business hours. No one looks at them other than when someone is in the office. I told each one I was shocked that they considered that "monitoring." Like, are criminals really likely to break into such facilities during business hours???

Anyway, I have already notified my insurance company, but some of you may want to check the fine print in your storage contracts, if you have them.

Now that I am settled down a bit, I am going to work tomorrow on putting together a poster to put in the front and back windows of my rig, plus I am going to look for consignment places and where to post an ad. Anyone interested in a 32' 2012 Tioga Ranger with 232,000 miles on it? Like cheap? In last 2-3 years I have put new radiator and replaced all hoses, replaced almost all the steering and front end components, put new tires on the front and had the front aligned, replaced hot water heater and front furnace motor, and just recently replaced the guts to the refrigerator. And it will definitely have a new catalytic converter and probably be stored someplace else.
 
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Well, advertising nearly always promises more than the product actually delivers, but has enough "truth" to avoid lawsuits or FTC action for misrepresentation. In this case, the off-hours "monitoring" is probably by recording. Might help the police but little value to you.

If they advertise that the site is secure and monitored, you might have a good case for an insurance claim against them, but read your contract carefully. Odds are it has some fine print absolving them of responsibility for anything less than gross negligence.
 
I went out yesterday and checked that no one had broken into the living parts of the motorhome, and no one had, which is good. However, after I called the insurance company to complete my claim, I checked the website which says the place is monitored 24/7!

Doesn't this qualify as false advertising? Store Your Property Safely & Securely at Ravenna Storage | Ravenna, OH 44266

Oh, and how they discovered that catalytic converters had been stolen from three vehicles was on Monday afternoon when one of the owners notified them.

I may contact a person nearer my new home who stores several RVs on a several acres property he lives on. I have not been there, but he was full when I called in January. RVs are stored in a space behind his home and at least real people live on this site.
 
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Hopefuly the thieves will be apprehended when they attempt to sell the cats. Most states have passed a law requiring salvage yards to obtain copies of sellers driver license plus sellers must have a state-issued permit to sell cats; that's how it is in Indiana anyway.
 
In my experience, the only storage that is even close to monitored by a person are those where the manager's quarters are on the second story of the office building. Even then, the don't watch the cameras 24/7 and for a storage facility to have that would be very expensive and probably price them out of existence. Even if the cameras could see everything and were watched 24/7, you would need to have that person provide armed security to be able to do much when something does happen. The people who steal those converters are very quick and efficient and they usually choose large vehicles that can be easily slide under and it's not easy to prevent.
I checked the website which says the place is monitored 24/7!
And the website states, "We provide complete perimeter fencing with 24-hour surveillance cameras at the gate, office and within the facility. All vehicle traffic is tracked and recorded via the latest computer software." which does not mention any human watching the video only the recording of it. If they can produce that video they have done what is stated.

I'm sure that it doesn't help, but I can tell you that some of the thieves are talented as the community where we live has 3, 15 passenger busses that
 

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