This is not a big deal (I guess) but it sure wasn't fun! I have reservations for December and two for March all in South Carolina. I made the reservations through the Reserve America website and got conformation letters. I went on the Reserve America website today to confirm my dates and make sure I had my calendar filled in correctly. The site looked different but I signed-in fine and it had all my personal info. I clicked on Past Reservations and was surprised that it showed old past reservations but none of the more resent past reservations. I then clicked on Current Reservations and it showed "No Reservations." What???
For the next three hours I kept redialing the Reserve America phone number only to get a continuous busy signal. I finally gave up on that and went back to the web site and clicked on "Chat." When I asked for confirmation for my South Carolina reservations I was told that RA no longer handles reservations for South Carolina. I replied that they made these and took the money and the agents reply was "Read Above." Kind of like "Watch my lips." I wasn't happy to say the least! After a few more exchanges the agent finally sent a phone number and sent "Call it." At that point I thought I better click the X and get out before I sent something inappropriate. *(&^&*(*&^%$@
I called the number and got through. It was the South Carolina Parks Department. A recording said, "for this park press one, for this park press two, for this one press three and so on. I guess it was going to go through every park and Historic site in the state!..? I pressed four, for one of my reserved camps and a nice lady sent new SC Park confirmations to my email address with a link for cancellations, etc.
I though I would pass this alone. I don't know what other states the Reserve America no longer services. If you have reservations made through Reserve America I would confirm them even if you have confirmation letters from RA that may be worthless. Obviously I will not be using Reserve America again in the future for anything!!! I will call all parks and campgrounds directly.
For the next three hours I kept redialing the Reserve America phone number only to get a continuous busy signal. I finally gave up on that and went back to the web site and clicked on "Chat." When I asked for confirmation for my South Carolina reservations I was told that RA no longer handles reservations for South Carolina. I replied that they made these and took the money and the agents reply was "Read Above." Kind of like "Watch my lips." I wasn't happy to say the least! After a few more exchanges the agent finally sent a phone number and sent "Call it." At that point I thought I better click the X and get out before I sent something inappropriate. *(&^&*(*&^%$@
I called the number and got through. It was the South Carolina Parks Department. A recording said, "for this park press one, for this park press two, for this one press three and so on. I guess it was going to go through every park and Historic site in the state!..? I pressed four, for one of my reserved camps and a nice lady sent new SC Park confirmations to my email address with a link for cancellations, etc.
I though I would pass this alone. I don't know what other states the Reserve America no longer services. If you have reservations made through Reserve America I would confirm them even if you have confirmation letters from RA that may be worthless. Obviously I will not be using Reserve America again in the future for anything!!! I will call all parks and campgrounds directly.