We all write about quality issues regarding our RVs.? Since joining the Forum in Feb, 2006, I've read most post refering to the best and worst re: quality.? I resently read an article in the RV trade publication "RV Business" (Vol #56 March 2006 pages 19-20 etc).? The Chairman of the "Recreational Vehicle Dealers Association", Mr. Dell Sanders was responding to quality problems in their industry.? He said "This industry is one expose' away from trouble and by that I mean if you take any one here (they'll find) there's a lot being sold and there's? a lot to be desired.? We sell and finance a new travel trailer for 144 months.? And a year and a half later, they're sitting here with the floor rotted out or the back rotted out and there is no warranty after 12 months.? To me it just seems wrong.? If you look at the quality in some of the product that's being allowed to be sold across the country, it's really a shame"
I invite everyone to read the entire article.? It is a real eye opener.? ?The RV Industry knows the problem but are they doing anything about it?? ?Are the Big Boys driven by the stock market and investors and not by their customers??
I resently also read an article about Dell Computer.? They just warned about lower expectations for the 4th quarter in a row.? ?Why??? ?They have admitted that they let their customer service, quality and innovation drop.? Their emphise was on low price and market share.? ?Is the RV Industry doing the same?
Motor Home sales are off 30%.? What are the Big Boys doing??? Introducing new low end Class A diesel pushers.? ?Now is the time for them to innovate and take the time to improve quality.? ?Take the time and effort to demand the components that they have to buy are only the highest quality.? ?Would Honda or Toyota accept the quality that the RV Industry accepts from their vendors?? Would they accept having only one choice for many necesary components?
To Monaco's credit, they have started the franchise dealer program.? One of the features of the program is to eliminate the problem of getting service from a dealer who did not sell the unit.? Surely the Industry can do much more and not just one company.
We spend a great deal of money for a product that has the same reputation as the big 3 auto makers when Honda came to town.? Do we deserve better?? You Bet!? Now, when will it happen?
Thanks for the RV Forum platform to vent.? If you agree or disagree please comment.? ?
I invite everyone to read the entire article.? It is a real eye opener.? ?The RV Industry knows the problem but are they doing anything about it?? ?Are the Big Boys driven by the stock market and investors and not by their customers??
I resently also read an article about Dell Computer.? They just warned about lower expectations for the 4th quarter in a row.? ?Why??? ?They have admitted that they let their customer service, quality and innovation drop.? Their emphise was on low price and market share.? ?Is the RV Industry doing the same?
Motor Home sales are off 30%.? What are the Big Boys doing??? Introducing new low end Class A diesel pushers.? ?Now is the time for them to innovate and take the time to improve quality.? ?Take the time and effort to demand the components that they have to buy are only the highest quality.? ?Would Honda or Toyota accept the quality that the RV Industry accepts from their vendors?? Would they accept having only one choice for many necesary components?
To Monaco's credit, they have started the franchise dealer program.? One of the features of the program is to eliminate the problem of getting service from a dealer who did not sell the unit.? Surely the Industry can do much more and not just one company.
We spend a great deal of money for a product that has the same reputation as the big 3 auto makers when Honda came to town.? Do we deserve better?? You Bet!? Now, when will it happen?
Thanks for the RV Forum platform to vent.? If you agree or disagree please comment.? ?