Yeah, 16 inches sounds excessive.
The torsion spring is inside the roller tube, just like a window shade. You have to disconnect one end of the fabric or the other and wind the tube tighter, then re-connect the fabric. It's not like a patio or window awning where you can disconnect an arm and use that to add a turn or two. The slide topper doesnt have "arms" to use for leverage.
Yes, I would suggest a service center if you aren't somewhat familiar with these mechanisms. If I were near by I would be willing to show/help you, but explaining how to do it safely is another matter. It's not so much that it is difficult as it is requiring extreme caution. Experience and a demonstration by someone who has done it helps a lot.
Here is a write up by a guy who replaced his awning fabric. At the point where he put in the new fabric, you would roll the tube an extra turn. H emakes it sound easy but the tube is under tremendous pressure and an "Ooops!" could be dangerous.
Slide topper procedure:
"I took some electrical tape and wrapped it around the handles on the rollers to protect them from scaring. Then I took a pair of Vice Grip pliers that have rounded jaws and fastened them to the end of the "T" shaped handle making sure that I put the pliers on the right way. So they would grip against the tension. I turned the spring tension back until the material was loose and fastened the Vice Grips with two heavy duty cable ties to the mounting rods on the slide out. This held the roller bar in place with the tension off the toppers. I removed the two screws in the gutters along side the roof and slid the topper material out. .... After I reinstalled the new topper material I carefully cut the cable ties and let the roller wind the material around it using the Vice Grips for leverage. I checked to make sure it was straight and evenly distributed on the width and put new stainless steel screws in the gutter holes and took the Vice Grips and electrical tape off the handle."
I've done a similar procedure where I inserted a pair of screw driver blades into the slots on the awning and used them as handles to roll it against the tension, alternating the two so that one was always holding the pressure while I repositioned the other for the next 1/4 turn.