"Tech in action" story sounds about right. You can just visualize the confusion in their offices.
Also, I hate buying a new laptop because it takes me at least a week to try to get rid of things I don't want--Edge is right on top of the list, as is anything that tries to store stuff on the Cloud. I back up my computer to a couple of external hard drives each month and store one in a safe deposit box or in the big gun case at my son's house.
I also remove those nifty little programs the developers think I will fall in love with and the games I never intend to play
I miss working in an office where the corporate tech staff bought Dell computers without the ads and all the add-ons that employees did not need. They came preloaded only with the software requested. They also had controls on downloading porn and some other stuff that employees did not need on their jobs!!