I don't oppose innovation, but I want the innovation to be helpful and benefit me and most other people. No one can convince me that the McDonald's touch screens benefit anyone but the owner of the restaurant. (OK, maybe it saves me 2 cents per order, but it increases my irritation level at least a dollar's worth.) I had another fight with one today for lunch--first machine would not work, and second one was slow to respond. Also, I ordered extra pickles on my chicken sandwich and instead got no pickles at all!
What I object to is innovation just to change things. I worked for several years with IT people who were writing software, and would make constant tiny changes that seemed not very useful. And they made those changes without consulting the customer, at least from what I saw.
On the other hand, I worked for 7 years as a contact technical writer at Ford IT Headquarters in Dearborn. We were constantly getting emails from car and truck designers asking us our preferences. For example, they might ask how often we had people riding in the back seat and what percentage of the time did they use the cup holders back there? Were they adults or children, and if children, did we allow them to eat and drink and could they reach the cup holders? Or, how important was it to us to have power seats and how much more were we willing to pay for them? Did having power seats influence which car we bought, etc.?
