We just returned from our Utah to Florida Trip

[Dusty Traveler]

Good morning, fellow RVers. For two old folks, we had a lot of road time and fun. It took us five days, and we traveled about 500 miles daily while "GLIPPING ACROSS states. My only main issue was when we made fuel stops during refueling. I know I'm old and was working off three fuel cards for one company that did not work. As for the other two, the app worked without issue, and we all know how the fuel service card worked. However, with this one company for truckers and RVs, we could not buy $1500 worth of diesel fuel as planned. I know I'm elderly (which I learned in the hospital if you are over 60 years of age.) Before our trip, I had my fuel stops all programmed and had to renew from an older credit card to a NEW Fuel card'S (yup, card'S). "As I can not post commercial-type ads in this forum, I won't say the name. I can't tell you the name of the fuel company. I had one credit card from the other two locations and no problem using the APP with the other two service centers. This one fuel stop trying to use the FUEL APP was a complete JOKE, and I never got it to work even after a long telephone call, which had me on hold at their HQ, trying to get help. We stopped at the fuel service station to resolve the issue, but the staff had never seen their company credit card. One young lady at my third Fuel stop in Grand Junction, CO, was most helpful and had never seen the fuel card and had never used the company iPhone APP. We tried but never could understand what I was doing wrong. Even when she took the time to call after a long phone wait, we gave up.

Because of their BS, I could not use any of what I thought would have been helpful services. But I'm sure they had no use for the 1500 dollars in their pockets. I'm not an educator, but I would think business class, ONE-O-ONE, would be to inform your staff how the services you offer all work and can be explained. I'm sure with a complicated process, they are flush with cash and don't need extra. I had been sent 3 cards and had to download an app suitable for locations. However, there were no valuable instructions on how they wanted anyone to install and use their iPhone app or cards at their station fuel pumps. Well, I feel better now after venting.

One enjoyable part of the trip was noticing the changing speed signage upon leaving Florida. George was at 70 MPH, hitting western states at 75 MPH, then 80 MPH. Wow. Being from Florida, I was wondering how they keep their RVs on the Road during winter, hitting speeds of 85 MPH. Man, I think one would slide 100 miles before you could stop. I guess that is why they call it the wild, wild West.

 

[Kirk]

Good morning, fellow RVers. For two old folks, we had a lot of road time and fun. It took us five days, and we traveled about 500 miles

That doesn't sound like fun to me! Eight plus hours a day of windshield time with occasional stops to fight with fuel stations.

 

[Adventurous Traveler]

I believe the Forum will let you mention which fuel card(s) didn't work for you. And, do you use diesel (fuel), or 87 unleaded (gas)? Most diesel users depend on the EFS Open Roads fuel card and speaking for myself I couldn't be happier with their pricing, the posting of invoices, and customer service. During our two-month Spring trip this past Feb.-April I lost my Open Roads card somewhere in Tennessee. On a Sunday evening, I emailed from my phone EFS my problem. I asked if they could send a new card out to me at my next extended stop at my brother's house in Raleigh, NC, and provided the address. By 9:10 AM Monday, I had a reply email stating that the new card was in the mail, and my old card canceled out.

 

[Dusty Traveler]

I believe the Forum will let you mention which fuel card(s) didn't work for you. And, do you use diesel (fuel), or 87 unleaded (gas)? Most diesel users depend on the EFS Open Roads fuel card and speaking for myself I couldn't be happier with their pricing, the posting of invoices, and customer service. During our two-month Spring trip this past Feb.-April I lost my Open Roads card somewhere in Tennessee. On a Sunday evening, I emailed from my phone EFS my problem. I asked if they could send a new card out to me at my next extended stop at my brother's house in Raleigh, NC, and provided the address. By 9:10 AM Monday, I had a reply email stating that the new card was in the mail, and my old card canceled out.

I recently encountered a similar situation when I hadn't used a card for a while. After requesting a new RV Fuel Card and receiving a gas card instead, I faced challenges using it at various service stations. However, my experience at different stations varied greatly. While some were not very helpful, I was pleasantly surprised by the assistance I received at a station in Grand Junction, CO. Despite encountering some difficulties, I remain optimistic about finding a solution. As for fuel types, both, but for this trip, diesel only.

Although I initially struggled with understanding and utilizing the new RV Card effectively, I am determined to figure it out. Despite being 74 years old and feeling out of touch with modern technology, I am confident I can overcome these challenges with the proper guidance. Interestingly, I had no trouble setting up another service station's card and apps on my iPhone, reinforcing my belief that I can adapt and learn.

I appreciate the convenience of the service station near my home, but I have faced difficulties contacting them for assistance with the RV CARD Program. Despite these challenges, I remain optimistic and eager to resolve the issues. I believe that with the proper support and guidance, I can overcome these obstacles and fully understand how to use the gas cards effectively.

Ultimately, I am confident that I can find the right person to help me understand and use the gas cards correctly. I acknowledge that it may take time and effort, but I am determined to succeed. I remain optimistic that I will soon be able to use my NEW RV Fuel Card with the Phone APP without any issues. I'm sure that with patience and perseverance, I can overcome these challenges and make the most of my fuel card, just like many others have in my wallet and new iPhone Apps.