sheltie
Well-known member
- Joined
- Jan 8, 2009
- Posts
- 526
The following is a true - and ongoing - story.
I dropped off my MH to have the Norcold recall that I had done in the middle of nowhere ID this past summer checked out because of the many stories I've read regarding the fires. It was in the service center for about a week and I went back to pick it up today. The first bit of bad news was that the bill was $356, most of it for labor. The tech had done a lot of "work" cleaning the area around the insulation, but two hours worth? Hmmmmm. Ok, so this is a dealership that I've gone to for many years, since the day they first opened their doors and I figure they aren't going to overcharge me for something they didn't do. But, hmmmm.
So I paid the bill and went to drive off my MH to the storage area, but first I inspected the outside and then went in. I wanted to close the top vents because it was so cold at night (I'd winterized it first) and then went to check on the vent in the bathroom. And there it was. My toilet was full of poop! Some kind soul had decided to use my WINTERIZED toilet despite the fact that this large dealership has many bathrooms all around their area. I brought this to the service techs attention and we both went to see the service manager. He told the tech to have it cleaned and winterized and for me to get it the next day (tomorrow). So I left to go home. Needless to say, my wife is FURIOUS! The more I think about it the angrier I get. Not only did I have to pay a bundle for a job that shouldn't have been even 1/2 that much but then some a--hole decided to mess up the place.
At this point I'm not sure what, if anything, I should do about the whole matter. The service manager was pretty nonchalant about the whole thing. If I was in his shoes, I'd be looking for the guy who messed the place up and fire him - yesterday. I'm not sure what he will do but I will check tomorrow.
I dropped off my MH to have the Norcold recall that I had done in the middle of nowhere ID this past summer checked out because of the many stories I've read regarding the fires. It was in the service center for about a week and I went back to pick it up today. The first bit of bad news was that the bill was $356, most of it for labor. The tech had done a lot of "work" cleaning the area around the insulation, but two hours worth? Hmmmmm. Ok, so this is a dealership that I've gone to for many years, since the day they first opened their doors and I figure they aren't going to overcharge me for something they didn't do. But, hmmmm.
So I paid the bill and went to drive off my MH to the storage area, but first I inspected the outside and then went in. I wanted to close the top vents because it was so cold at night (I'd winterized it first) and then went to check on the vent in the bathroom. And there it was. My toilet was full of poop! Some kind soul had decided to use my WINTERIZED toilet despite the fact that this large dealership has many bathrooms all around their area. I brought this to the service techs attention and we both went to see the service manager. He told the tech to have it cleaned and winterized and for me to get it the next day (tomorrow). So I left to go home. Needless to say, my wife is FURIOUS! The more I think about it the angrier I get. Not only did I have to pay a bundle for a job that shouldn't have been even 1/2 that much but then some a--hole decided to mess up the place.
At this point I'm not sure what, if anything, I should do about the whole matter. The service manager was pretty nonchalant about the whole thing. If I was in his shoes, I'd be looking for the guy who messed the place up and fire him - yesterday. I'm not sure what he will do but I will check tomorrow.