I had the pleasure of meeting Paul and his wife this morning, they stopped by my office to say hello. I certainly hope everything works out fine.
I have been here in sales just over 4 months, some of my deliveries went perfect, 3 have not. In the 3 that didn't our teams have done their utmost to take care of the concerns of my customer. In one case, the customer left, and the alternator died on a used coach. It was fine here, but died the first day out. I had him come back (on a Sat night), and our guys stayed and got them a new alternator installed and checked out. They got back here at about 6:30, we close at 5 on Sat, and I was here till about 8 making sure they were fine.
We do things as right as we can, but at times there is only so much that can be done. Important to communicate this, but there are times when even that is tricky. We do our best and attempt to learn from concerns, and issues.