Hi Guys
You will recall all the hassle we had when buying our new Expedition from Lazydays (LD) in early 2006 (see HERE).
Well, as you know, we have endured problem after problem whilst on the road over the past 12 months, visiting dealer after dealer for repairs, and have now passed the 28,000 mile mark on the RV.
As we approached 15,000 miles (the maximum covered under the Fleetwood warranty) in September, we made a list of outstanding problem areas and sent it to Fleetwood.
They agreed in writing that we could get the work done by January 2007 at the latest - this WAS very good of them as we ARE 13,000 miles over that warranty limit now.
Anyway, we knew we were going to be in Florida but didn't know any dealers in the State other than LD - who we know have full service repair facilities to handle the varied aspects of our outstanding work.
Despite my concerns at the way we were dealt with last year, LD staff repeatedly told us (on this forum) that our experience was rare and we should give them another chance to put things right.
So, in December we called LD to arrange for our Warranty work to be done.
We were informed that the earliest they could fit us in was February (19th) so we contacted Fleetwood again and they kindly agreed to extend our Warranty to the end of February - so we are now booked at LD for February 19th 2007.
If you dont mind, I want to keep a log on the forum to detail how we get on with LD this time around.
Below, are a list of the items being handled under the Fleetwood Warranty, the indicator problem from last year and an Insurance Claim we lodged last week :-
Warranty Items
LEAKS TO BEDROOM AND DRIVERS WINDOW
NAILS STICKING THRU WOOD BEHIND DINER
PAINT DAMAGE TO SURROUND OF WATER HEATER
FAULTY LATCHES/LOCKS TO SEVERAL BAYS
BAY DOORS ARE BADLY ALIGNED / REPAIR DAMAGED DOOR
MAIN SLIDE RETRACTS AT AN ANGLE
FRONT SIDE OF COACH HAS DROPPED CAUSING MOULDING CRACK
DAMAGE TO RUBBER DOOR TRIM
BADLY WARPED CLOTHES RAIL
WATER PUMP STRUGGLES WITH FLOW
RIGHT WINDSHIELD NOT SECURE
OVERTEMP PROBLEM
Insurance Claim
Whilst driving back from Key West, we suffered a large crack to the left-side windshield and also a small dent to the front of the RV and a stone chip to the front side.
Progressive took a look at the RV and authorised LD to perform the repairs.
The bill is $1700 and we have to pay $250 of that.
The replacement windshield was ordered by LD last Friday (February 2nd)
Amber Indicators
You may recall that we need amber turn indicators for the UK.
When LD fitted the wrong lights last year, Matt (our salesman) stated we could buy the correct lights and they would fit them free of charge and refund us for the wrong lights.
We emailed Matt in December and he asked us to "remind him" what he had promised.
Im keeping my fingers crossed that this won't prove to be a problem when we get there !!
Over this weekend, Im going to email our list of repairs to LD and detail each one separately so they are clear as to the problems.
Im going to remind them of last years issues (for which Ive NEVER had a reply from them despite writing) and let them know Im keeping this log for all to see.
Please keep your fingers crossed for us that LD have indeed improved their service facility and all goes well.
Hopefully, in a couple of weeks, I can report a very positive LD experience !!
If not, I'll post it here warts and all.
Regards
Paul
PS remember that last year we didnt have a toad whilst stuck at LD and had to sit in their waiting room for day after day? - well, we've just sold the toad, so will once again be stuck in their waiting room - hopefully it wont be day after day this time
You will recall all the hassle we had when buying our new Expedition from Lazydays (LD) in early 2006 (see HERE).
Well, as you know, we have endured problem after problem whilst on the road over the past 12 months, visiting dealer after dealer for repairs, and have now passed the 28,000 mile mark on the RV.
As we approached 15,000 miles (the maximum covered under the Fleetwood warranty) in September, we made a list of outstanding problem areas and sent it to Fleetwood.
They agreed in writing that we could get the work done by January 2007 at the latest - this WAS very good of them as we ARE 13,000 miles over that warranty limit now.
Anyway, we knew we were going to be in Florida but didn't know any dealers in the State other than LD - who we know have full service repair facilities to handle the varied aspects of our outstanding work.
Despite my concerns at the way we were dealt with last year, LD staff repeatedly told us (on this forum) that our experience was rare and we should give them another chance to put things right.
So, in December we called LD to arrange for our Warranty work to be done.
We were informed that the earliest they could fit us in was February (19th) so we contacted Fleetwood again and they kindly agreed to extend our Warranty to the end of February - so we are now booked at LD for February 19th 2007.
If you dont mind, I want to keep a log on the forum to detail how we get on with LD this time around.
Below, are a list of the items being handled under the Fleetwood Warranty, the indicator problem from last year and an Insurance Claim we lodged last week :-
Warranty Items
LEAKS TO BEDROOM AND DRIVERS WINDOW
NAILS STICKING THRU WOOD BEHIND DINER
PAINT DAMAGE TO SURROUND OF WATER HEATER
FAULTY LATCHES/LOCKS TO SEVERAL BAYS
BAY DOORS ARE BADLY ALIGNED / REPAIR DAMAGED DOOR
MAIN SLIDE RETRACTS AT AN ANGLE
FRONT SIDE OF COACH HAS DROPPED CAUSING MOULDING CRACK
DAMAGE TO RUBBER DOOR TRIM
BADLY WARPED CLOTHES RAIL
WATER PUMP STRUGGLES WITH FLOW
RIGHT WINDSHIELD NOT SECURE
OVERTEMP PROBLEM
Insurance Claim
Whilst driving back from Key West, we suffered a large crack to the left-side windshield and also a small dent to the front of the RV and a stone chip to the front side.
Progressive took a look at the RV and authorised LD to perform the repairs.
The bill is $1700 and we have to pay $250 of that.
The replacement windshield was ordered by LD last Friday (February 2nd)
Amber Indicators
You may recall that we need amber turn indicators for the UK.
When LD fitted the wrong lights last year, Matt (our salesman) stated we could buy the correct lights and they would fit them free of charge and refund us for the wrong lights.
We emailed Matt in December and he asked us to "remind him" what he had promised.
Im keeping my fingers crossed that this won't prove to be a problem when we get there !!
Over this weekend, Im going to email our list of repairs to LD and detail each one separately so they are clear as to the problems.
Im going to remind them of last years issues (for which Ive NEVER had a reply from them despite writing) and let them know Im keeping this log for all to see.
Please keep your fingers crossed for us that LD have indeed improved their service facility and all goes well.
Hopefully, in a couple of weeks, I can report a very positive LD experience !!
If not, I'll post it here warts and all.
Regards
Paul
PS remember that last year we didnt have a toad whilst stuck at LD and had to sit in their waiting room for day after day? - well, we've just sold the toad, so will once again be stuck in their waiting room - hopefully it wont be day after day this time