Hi Guys
I'm finally back online after spending a few days at Thousand Trails Orlando, with no internet access.
We're now staying at Lazydays RallyPark for 3 nights, whilst we get work done.
Firstly, I should respond to a few points :-
Matt was at a Rally during the time of our delivery. As he repeatedly told us to relax as all would be fine, we didn't think it would matter if he was there or not.
If he got the impression that I was not that upset when we spoke this week, then he was WAY off the mark - I was LIVID.
Anyway...
Matt asked an English Sales Rep (Rod) to assist us whilst he was away. We did meet Rod and he answered various questions about our planned shipping to the UK. However, at the first sign of trouble on our delivery day he couldn't be found (and you could hardly blame him for not wanting to get involved in everyone Else's mess).
We spoke with Bill (from the Forum) and he promised to speak to Matt on his return, so thanks Bill.
We also spoke to Ken Ware (thanks), who passed us to the head of the Delivery Team - another Ken (cant remember his surname).
Delivery Ken arranged for us to visit Lazydays today (8th) between 2pm and 4pm so we could meet with Tobius, the person appointed to handle our service issues (we had stated we did not want to deal with the previous service person as we were getting nowhere).
This meeting today would allow us to walk thru the coach and discuss exactly what what wrong so they knew everything for first thing on our scheduled service day (9th).
So, we arrived at around 3pm today - and Tobius wasn't available to see us. Delivery Ken was with customers, so couldn't see us either. This was not the start we wanted today.
We then met with Matt, who arranged for another service person (2 actually) to come and cover the coach with blue tape, highlighting exactly which areas needed attention.
As I said, we are booked into RallyPark for 3 nights - and Matt has covered the cost of this stay (thanks).
However, every silver lining seems to have a cloud. The service guys have told us we will probably have to spend the time in the service bay and not in the rally park.
We have also been told that it is highly unlikely the work will be completed in 2 days (remember, they only scheduled us in for 1). It will be interesting to see just how long things take, and what Lazydays do to relieve our boredom whilst being stuck here (remember, no coach and no car).
It was very interesting to meet a guy next to us at TT Orlando, who had the same female service person as we did, a year earlier. He was so fed-up with her, he actually asked where her broomstick was - I think that gives you an idea what we were up against.
Tonight, I also got talking to the guy next to us at RallyPark, who stated he was stuck at Lazydays for around SIX WEEKS when he took delivery of his Bounder last year.
I do think Lazydays need to wake up and see how much damage bad service does - I have little hesitation in being honest when explaining to anyone who asks about our experience. I have been known to compliment good service too.
I'm just hoping things will get sorted quickly and professionally whilst we are now here.
Paul