We purchased our Vacationer XE in 2016 and it was in the dealer's shop for 128 out of our first 225 days of ownership. It was delivered to us with entry doors misaligned, a smashed area in the backsplash, cabinet doors misaligned, rusted snaps on the curtains, shower stall leaking and water collecting on the large slideout roof (not on the bedroom roof). In all the weeks it spent at the dealer, and with all the effort put into it, including rebuilding the slideout, they could not repair the unit satisfactorily. We called REV Group Customer Relations and were asked to bring it to Decatur for warranty work. Well, let me just warn you right here - the full hookups promised are nothing but an electrical outlet in a parking lot. Other than that, it's not a bad facility, and there are lots of interesting things to see and do in the area.
However. After rebuilding the slideout AGAIN, and repairing all the damage done by the first, incorrect rebuild, we STILL collect water on the slideout roof. Yes, it IS covered by an awning. Yes, it could be a/c drainage (most likely IS). THE FACTORY REP is now telling me this is "normal." Yes, I quote you, that is what he says. And the resolution, as suggested by the FACTORY REP, is to put the motorhome in an unlevel position, with the slides out, and let the water drain, prior to retracting the slides. Yes, contrary to the owner's manual.
We have owned both a Kountry Star 5th wheel and an Arctic Fox travel trailer prior to this motorhome. BOTH had large, flat topped slideouts. NEITHER had a canopy over the slideout. NEITHER ever collected water on the slideout roof, and we owned them for a total of 19 years, living in the 5th wheel fulltime for 7 of those years.
We would like a refund, and I am happy to share our tale and documentation with anyone else that is experiencing any issue of this sort and wishes resolution. I think our next letter will be to the Arbitration Board, as documented in the owner's manual.
Oh, btw, YES, our original dealer is Alliance Coach, of Wildwood, FL, and when we questioned the owner about the flaws, he told us that as long as we consumers kept purchasing units at the rate we were, the manufacturers would keep producing "these pieces of crap." (he also told us that his technicians were among the best trained in the country, yet they put our slideout back together improperly and left out critical pieces and shorted the plywood roof to boot)
And, yes, we took the factory tour while in Decatur. I find it incredible that they are PROUD to manufacture such an intricate (but shoddy) product in only 2 days and 2 hours. Personally, I would rather they took their time and turned out a product they could be proud of instead.
