Well, I finally got my trailer back on 10/20/18. Just over two months to repair what they billed as 4.5 hours labor. When I arrived to pick it up, one of the repairs had already failed (a repaired LP leak) and one of the outside covers had been broken off. Additionally when I went inside to inspect, the backsplash on the kitchen slide out had de-laminated and was falling off (it was not in that condition when I dropped it off).
So, to the credit of the shop manager, he personally fixed all of the issues I listed above while I was there. It took about 30 minutes. I was surprised it didn't take another month.
Here's what still bothered me.... While I was waiting, a salesman contacted me and asked if he could sell me a new unit (I am planning on upgrading to a 5er soon). I told him I would not be doing business where I can't get even a simple repair done correctly or in a timely manner. He seemed confused that I had a problem with the repair because after all it was done now..lol
He left and brought back the general manager of the dealership who could not stop apologizing. I explained that a simple call back (I received one call back amidst the 28 messages I left) would have put me at ease and may have helped to explain why it was taking so long. I also told him that his shop guy went as far to completely lie to me regarding the repairs and timeline. The manager acknowledged the problem with his employee and apologized some more asking me to send him an email outlining the problem.
After it was all said and done, I paid the $100.00 deductable and took a working trailer home. So that experience behind, I finally get to head for the hills one last time before it gets too cold!
