jenlloyd617
Member
- Joined
- Dec 18, 2013
- Posts
- 8
My husband and I agreed to consign our RV with a dealer for $38,000 to us and they would get anything over, we paid a driver to transport the RV to the dealership, then paid a cleaning fee. We were told we would have to cover if there were repairs necessary at time of sale but were assured that the amount would be minimal if any as they did not consign coach's that needed that amount of work.
Had to email facility to find out that they had received the coach and were assured it was a great coach and should have no problems selling it for us.
3 weeks after they had received the coach, we were told that we needed to pay for steam cleaning of the carpets because without the cleaning they could not get our price. We acquiesced and agreed to pay for the steam cleaning. We requested photos of the coach and we agreed that we would increase our price to $38,500 to cover the expense of the cleaning. We also requested our agreement in writing for both parties signatures.
It took several emails and a couple weeks to finally get the photos and just promises that the steam cleaning was scheduled but wasn't done. Our requests for something in writing were ignored.
Here's where our problem starts...we were informed of an offer for $30,000 while we were dealing with a family emergency...and were then informed that we would never be able to get the $38,500 because the windows, couch, cabinetry and carpets all needed replacing...we made the careless decision just to accept the offer, regretting it almost immediately.
4 days later we get an email that the buyer had retracted his offer because he thought our coach was an '08 and it's an '06 and made another offer of $26,000. The employee used the term "retracted". We immediately rejected that offer and informed the employee that we had made a mistake in accepting the $30,000 and were going back to our original agreement and we wanted an explanation for all these alleged issues that were just coming up. At this point the RV still had not had the carpets steam cleaned and had not had any photos taken and had not been put on their website.
3 days later we get another email stating that the buyer had gone back to the $30,000. We informed the sales person that we were not going to accept the $30,000 as we stated and wanted the RV steam cleaned as promised.
Now we are told that they have actually sold our RV for the $30,000, the buyer has taken delivery and they have provided him a bill of sale.
Do you think the dealership should be held to the $38,500 per our email agreement with the sales person?
Had to email facility to find out that they had received the coach and were assured it was a great coach and should have no problems selling it for us.
3 weeks after they had received the coach, we were told that we needed to pay for steam cleaning of the carpets because without the cleaning they could not get our price. We acquiesced and agreed to pay for the steam cleaning. We requested photos of the coach and we agreed that we would increase our price to $38,500 to cover the expense of the cleaning. We also requested our agreement in writing for both parties signatures.
It took several emails and a couple weeks to finally get the photos and just promises that the steam cleaning was scheduled but wasn't done. Our requests for something in writing were ignored.
Here's where our problem starts...we were informed of an offer for $30,000 while we were dealing with a family emergency...and were then informed that we would never be able to get the $38,500 because the windows, couch, cabinetry and carpets all needed replacing...we made the careless decision just to accept the offer, regretting it almost immediately.
4 days later we get an email that the buyer had retracted his offer because he thought our coach was an '08 and it's an '06 and made another offer of $26,000. The employee used the term "retracted". We immediately rejected that offer and informed the employee that we had made a mistake in accepting the $30,000 and were going back to our original agreement and we wanted an explanation for all these alleged issues that were just coming up. At this point the RV still had not had the carpets steam cleaned and had not had any photos taken and had not been put on their website.
3 days later we get another email stating that the buyer had gone back to the $30,000. We informed the sales person that we were not going to accept the $30,000 as we stated and wanted the RV steam cleaned as promised.
Now we are told that they have actually sold our RV for the $30,000, the buyer has taken delivery and they have provided him a bill of sale.
Do you think the dealership should be held to the $38,500 per our email agreement with the sales person?