- Oct 22, 2011
- We ended our initial 12 months of WGO ownership this past week, but before that warranty ran out I took the coach back to the GRV dealership to have a few items checked out and recorded for possible future warranty help. My main concern was while washing the coach I noticed the rear 4' of the awning rail was pulled away from the coach wall enough to get your small finger under it? I took the 150 mile round trip to the dealer with an appoint scheduled for a whole day so I could wait while they did repairs, which I had explained to them in detail beforehand. Well, after waiting 5.5 hours, the service manager tells me they emailed photos to WGO and just heard back - they think they know what is wrong and how to fix it, but I need to make another appointment in a couple weeks so they can have a whole day to repair it. Hmmm - that's what I had prearranged for today!!!
I was told they need to remove the awning and the rear 'top cap' in order to have full access to the area under the roof fiberglass which 'locks' into the awning rail 'J'. - - That was last Friday - today I found previous posts on this site regarding the same issue that WGO has been 'covering up' for of several years! When I asked what caused my issue - the service manager simply shrugged his shoulders. I followed up with shouldn't there be screws or rivets holding the rail securely in place? - he 'thought so'. I then asked, "it is possible that the factory left out screws". "We won't know until we take it apart", he responded. They didn't have the integrity to tell me up front that many owners had defective screws that broke off and caused the same issue I have!
Since reading previous posts I now wonder if members have additional feedback for me? I have a several questions going through my mind -
1) where should the work be done (I'm near Lansing, MI - I had Forest City check all the seals and caulking a few months ago and they said 'all was OK'? 2) Should I be able to request that *all* the railing screws (whole perimeter) be removed and replaced with new, since mine are either defective or were broken when overtightened - or both? 3) Should I be allowed to inspect and take photos when it is taken apart - I am very 'mechanical' and had diagnosed it correctly before going to them.
I sure would appreciate support from WGO, but I also have been subject to them blaming the customer and ignoring the issues at hand. Any advice from members is welcome! BTW - the service manager recommended I get in touch with the WGO regional service manager, which I plan to do - so long as he will return my call, unlike Al Steen at Forest City!