Hello,
I am in Ontario. Purchased a new camper on April 9th. We paid 1400$ for PDI as stated in our contract. We then have a 'camper checklist' that has no checkmark besides PDI to confirm it was performed and also the date it was done. My spouse showed up on April 13th to pick up our camper and was told the 'service guy' was off sick on that day. The camper was dirty, had a dent in the bumper, empty propane tanks. My spouse was rushed out of their office. We live out of town over 4 hours away so he had no choice but to take the camper home in such a condition. It is now May 27th and we took the camper out for the first time and it is leaking. We are beyond upset at this point with the dealership and starting to ask questions. If we paid 1400$ for a PDI, should we have been provided with a report? When my spouse showed up to get the camper - should it not have been cleaned and inspected and should he had not gotten a walk-through to ensure it was in new selling condition. We purchased this camper new to avoid those types of headaches. And here we are, dealing with a bunch of headaches on a brand new camper. Please advise! What can we do? What are our rights? TIA!
I am in Ontario. Purchased a new camper on April 9th. We paid 1400$ for PDI as stated in our contract. We then have a 'camper checklist' that has no checkmark besides PDI to confirm it was performed and also the date it was done. My spouse showed up on April 13th to pick up our camper and was told the 'service guy' was off sick on that day. The camper was dirty, had a dent in the bumper, empty propane tanks. My spouse was rushed out of their office. We live out of town over 4 hours away so he had no choice but to take the camper home in such a condition. It is now May 27th and we took the camper out for the first time and it is leaking. We are beyond upset at this point with the dealership and starting to ask questions. If we paid 1400$ for a PDI, should we have been provided with a report? When my spouse showed up to get the camper - should it not have been cleaned and inspected and should he had not gotten a walk-through to ensure it was in new selling condition. We purchased this camper new to avoid those types of headaches. And here we are, dealing with a bunch of headaches on a brand new camper. Please advise! What can we do? What are our rights? TIA!