We used RVGlass to replace our driver side broken windshield (I torqued the coach while leveling on our first outing and we didn't want to get hit with a premium increase that might occur) - $1500 out of pocket (deductible was $1000 and we didn’t want to see.
Took about a month for glass to arrive to RVGlass’s installer’s shop, another 2 weeks to get him scheduled to install while coach was at our home (I would have driven it to his shop, but he said no).
While backing up to our coach, the helper rammed the tailgate of his pickup into the fiberglass front cap of our coach.
Fortunately the installer immediately owned up to the damage.
I notified RVGlass of the problem and the owning up. Told installer he needs to find someone to fix it (and not just “band-aid” it!). And he was probably going to have issues finding a shop that could turn the coach around in a reasonable amount of time.
6 weeks and 2 RV trips later (we could still drive/use the coach), he finds a shop.
He finds a shop about 8 miles from our house - can get us right in. The shop is full of corvettes in various stages of body repair. Awesome!
The glass guy brings the body guy cash - I leave the coach for a weekend, then go to pick it up - it’s not painted. Body work is done, but he cant fit my coach into his paint booth.
Email and text RVGlass and the windshield guy. Both said “we’ll get this fixed!”.
2 weeks later, glass guy calls - he’s found someone who can paint it, about 6 miles the other direction from the first.
I drive the coach over - the shop gets a look, says it’s not final prepped for paint and he’s concerned with the quality of the repair, and won’t know until he gets in to it. Oh, and if the quality of the repair is OK, it’s gonna cost another $500 over what he told the glass guy (based on the picture he had that I sent him after picking the coach up from the 1st body shop).
Again, I let RVGlass and the glass installer know.
And I liked the 2nd guy, maybe better than the 1st - and I really liked him!
And since we had serious clearcoat peel, both where the damage was done and all across the front of the coach, as well as down the sides (to behind driver wheel on one side, and to just behind the passenger tire and door on the right side) - we asked the body guy to Quote us on fixing that too.
He gave us a number, told us we would have to anti-up the money for the glass installers part (he wasn’t going to negotiate with the glass guy), and we scheduled a date to leave the coach for when we get back from a 10 day trip. I again contacted the installer, told him he needed to drop off more money.
Turns out the same day I was scheduled to drop off the coach - he came by the house and gave me cash.
All would be good except for that now - the new glass is leaking. It may have been all along, but it’s been dry here in Texas since the original install (and this saga) began (it’s now mid-March - this saga began in July when I ordered the glass). I didn’t figure out where the drops off water were coming from until late January/early February.
Again, advised RVGlass and the glass installer.
Except for a few texts from RVGlass that they are sorry for their delay in response due to Covid and flu and . . . and . . . . it’s been crickets since. I’ve told RVGlass I’m going to file with Discover Card - our beef is with the glass installer, but we paid RVGlass - and DiscoverCard allows filing a protest on major expenditures for up to 2 years after the charge posted.
So - hope the above was an entertaining read - but also also a learning experience for what you may face. Don‘t let it deter you from being persistent. Use a credit card for any payments that you may make. Research your vendors and hold their feet to the fire to make sure they live up to the $ you paid to them. I never raised my voice or threatened them at any point. Were and are we frustrated, yes, we are. But we have not lost use of our coach, I can probably repair the windshield leak, and there are more urgent things going on in the world today to be concerned about.