We went 350 miles with our friends driving to pick up our new MH at the dealership. When we went over for the walk through the guy was just awful. We told him we had never owned a MH so would he please show us everything we needed to know.
First we looked at the outside...this is a new 2010 so naturally we expected it to be perfect. The decals were shredded on the front which really looked tacky, the entrance door had a big dent and scratch. The ladder on the back was missing and when I asked about it he said why; do you need one?
We went inside and the fridge had a big "pimple" on the door insert, the black water sensor didn't work so we would need to return when the part came in, the radio/tv knob was reversed, there was water on the bathroom floor, and white dust everywhere on everything! The sales person told us we would have a full tank of fuel and we only got 1/2. This unit has every upgrade on it and it looked like it was used and abused for only having 1,400 miles. :'(
We made note of all the things that needed repaired/replaced and drove off the lot. On the highway it was just so noisy we kept turning up the radio up to try to drown out all the rattling! When we got home we found a slide lock in a cabinet which the guy never told us about.
When we got home; I was in a combustible mode so I fired off an e-mail to the sales manager and he called and told me to bring it back when they had all the parts in and they would fill the tank for us. He appologised for all the things wrong and I told him someone should have called and given us an option whether to pick it up or wait until it was ready to be sold.
Has anyone else had an experience like this? Thank goodness we have an authorized repair shop here in town so we won't have to go back after these items are taken care of.
First we looked at the outside...this is a new 2010 so naturally we expected it to be perfect. The decals were shredded on the front which really looked tacky, the entrance door had a big dent and scratch. The ladder on the back was missing and when I asked about it he said why; do you need one?
We went inside and the fridge had a big "pimple" on the door insert, the black water sensor didn't work so we would need to return when the part came in, the radio/tv knob was reversed, there was water on the bathroom floor, and white dust everywhere on everything! The sales person told us we would have a full tank of fuel and we only got 1/2. This unit has every upgrade on it and it looked like it was used and abused for only having 1,400 miles. :'(
We made note of all the things that needed repaired/replaced and drove off the lot. On the highway it was just so noisy we kept turning up the radio up to try to drown out all the rattling! When we got home we found a slide lock in a cabinet which the guy never told us about.
When we got home; I was in a combustible mode so I fired off an e-mail to the sales manager and he called and told me to bring it back when they had all the parts in and they would fill the tank for us. He appologised for all the things wrong and I told him someone should have called and given us an option whether to pick it up or wait until it was ready to be sold.
Has anyone else had an experience like this? Thank goodness we have an authorized repair shop here in town so we won't have to go back after these items are taken care of.