Yesterday I drove to the dealership and took delivery of my brand new 2016 Thor Outlaw (37RB).
My current Newmar Kountry Star was 12 years old and left me stranded at the side of the road once too many times. So I traded it in.
I negotiated hard, as the 2017s are already appearing on dealer lots. I figured I'd get a good deal.
When I arrived, they explained that the rear automatic awning was not working and they were struggling to figure it out. They didn't have a replacement and Thor was closed for the holiday already. They offered to let me take it, and next week they would even come and get it, fix it, fill the tank and bring it back. The dealer is 75 miles from me. I went to a bit of trouble to get someone to take the time to drive me over there so I took them up on it.
On the drive home I noticed that the steering wheel is not aligned. In fact, going straight, the wheel points to about 10 o'clock.
Later I noticed that the magic fan in the kitchen ceiling had a blown inline fuse and it blows again as soon as replaced.
The rear garage is supposed to have a stainless tool cabinet. (if you know these RVs) I checked the standard features list and verified I should have one. There isn't one. Nor are there any signs that one was ever installed - no holes, etc.
I happened to check on the coach batteries. I wanted to coat the terminals with corrosion spray. Huh, one of the batteries has a cap missing!
The good news is that the terminals were already coated.
I tried the rear ramp door. There's no spring help for the first 1/2 of lowering it. The spring tension was set so loose that the cables came unwound and tangled from all the slack.
Obviously, I will have them fix all this stuff or compensate me for fixing it.
How upset would you be??
I don't have much experience with dealers - I usually buy used and from a private seller.
But we're talking about more than $100k being spent. Shouldn't it be *perfect*??
Lance
My current Newmar Kountry Star was 12 years old and left me stranded at the side of the road once too many times. So I traded it in.
I negotiated hard, as the 2017s are already appearing on dealer lots. I figured I'd get a good deal.
When I arrived, they explained that the rear automatic awning was not working and they were struggling to figure it out. They didn't have a replacement and Thor was closed for the holiday already. They offered to let me take it, and next week they would even come and get it, fix it, fill the tank and bring it back. The dealer is 75 miles from me. I went to a bit of trouble to get someone to take the time to drive me over there so I took them up on it.
On the drive home I noticed that the steering wheel is not aligned. In fact, going straight, the wheel points to about 10 o'clock.
Later I noticed that the magic fan in the kitchen ceiling had a blown inline fuse and it blows again as soon as replaced.
The rear garage is supposed to have a stainless tool cabinet. (if you know these RVs) I checked the standard features list and verified I should have one. There isn't one. Nor are there any signs that one was ever installed - no holes, etc.
I happened to check on the coach batteries. I wanted to coat the terminals with corrosion spray. Huh, one of the batteries has a cap missing!
The good news is that the terminals were already coated.
I tried the rear ramp door. There's no spring help for the first 1/2 of lowering it. The spring tension was set so loose that the cables came unwound and tangled from all the slack.
Obviously, I will have them fix all this stuff or compensate me for fixing it.
How upset would you be??
I don't have much experience with dealers - I usually buy used and from a private seller.
But we're talking about more than $100k being spent. Shouldn't it be *perfect*??
Lance