For new customers the taxes and fees are included in the $50 price. The only reason I choose T-Mobile was coverage in the RV. Most carriers have data limits or reduced speed over a data limit. T-Mobile does not. The phones have unlimited data. With 2 phones we have 100gb of hotspot for our iPads. Minus $15.49 for Netflix would be $42.25 per line for the phone and hotspot. We have great reception and zero problems.
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Back in June I tried to sign up for this plan to serve an outbuilding at my sister's house. Her property is rural and the nearest T-Mobile store is over 50 miles away so I signed up via the Internet. It was one of the worst experiences I've had with an ISP.
The first router they sent had a part rattling around inside it. I called the supplied help line and was told to plug it in and see if it worked before they would send a replacement. It did until halfway through the setup process when it died with the customer representative still on the phone.
The second unit had a jammed SIM cover so I wasn't able to insert the SIM. Another call and I told them I wanted to just forget the whole thing. I got (2) return authorizations, packed the equipment up and sent them back via UPS.
In August I was notified my debit card was being charged $50 for service. You have to agree to auto-renew using a debit card to get the $50 rate. Another call, after close to an hour on the phone and being escalated two supervisory levels T-Mobile acknowledged both routers had been returned to their warehouse and the account was closed. Apparently I had used 6k of data during the aborted activation with the first unit, which included downloading an app to my cellphone so it could take a GPS stamped picture in the direction of their tower. They acknowledged the account was activated by mistake and they would be happy to refund the $50.
But since the account was closed I was no longer a current T-Mobile customer so the only way they could refund the money would be to issue a Visa gift card which is supposed to arrive sometime in October. I have received their final bill with a net balance of $0 but no sign yet of the card.
Given the need for a GPS stamped photo when the router is activated I doubt it can be used away from the sign-up location.
Just before I signed up with T-Mobile I received an email from Verizon that said a limited number of Home Internet packages were available in my sister's area (I had signed up to be on their waiting list a couple of months earlier). Apparently they sold out fast, when I replied the next day they said they had reached capacity in that area but they would be happy to put me on their waiting list.
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