Len and Jo
Well-known member
- Joined
- Apr 25, 2005
- Posts
- 1,448
I am not happy with Thetford service department. They are really, well poopy
Have been trying to get a $5 service part for our Porta potty and although it is carried in the EU and Australia it is NOT carried in the US!
I was able to replace the toilet lipseal a few years back. They do sell that part here. Now the ventseal that is right next to the lipseal has also taken a set and is no longer sealing. They both seal against the knife sliding blade and when one fails it is fair to assume that the other will also be failing in the near future. Evidently Therford thinks they both can fail only in the EU and Australia. See all attached photos and correspondence.
I have been trying to add o-rings behind the ventseal...a real @#$#@ job ....to effectively make it compress more but as yet have not been successful. One problem is the parting line on the hole is very sharp plastic and is damaging the old seal more and more everytime I take it in and out.
Very poor customer support from Thetford.
On top of it all Joanne will not let me out of the basement unless my hands are scrubbed red and raw.
Any wise ideas in the RV world??
.
Have been trying to get a $5 service part for our Porta potty and although it is carried in the EU and Australia it is NOT carried in the US!
I was able to replace the toilet lipseal a few years back. They do sell that part here. Now the ventseal that is right next to the lipseal has also taken a set and is no longer sealing. They both seal against the knife sliding blade and when one fails it is fair to assume that the other will also be failing in the near future. Evidently Therford thinks they both can fail only in the EU and Australia. See all attached photos and correspondence.
I have been trying to add o-rings behind the ventseal...a real @#$#@ job ....to effectively make it compress more but as yet have not been successful. One problem is the parting line on the hole is very sharp plastic and is damaging the old seal more and more everytime I take it in and out.
Very poor customer support from Thetford.
On top of it all Joanne will not let me out of the basement unless my hands are scrubbed red and raw.
Any wise ideas in the RV world??
.